Frequently Asked Questions Answered

FAQ about Discount Store Returns.

Here we answer the most common questions people have for us. Of course if you have more questions, call us at 954-374-7353.

Who are you?

We are strictly business to business service. We provide Wholesale Liquidations, Overstocks & Customer Returns, Closeouts, Store Returns, and Salvage lots. We sell brand name department store merchandise at up to 90% off retail prices. Our typical customers are distributors, exporter/importers, wholesalers, store owners, gas station or convenience store owners & eBay/Amazon sellers. We have been in business since 2011 and are owned and operated by South FL Deals, Inc. a Florida corporation.

Where are you?

We are conveniently located in Sunny South Florida. More specifically:

CORPORATE OFFICES

6665 NW 75TH PLACE

Parkland, FL 33067

Main Line: 954-374-7353

WAREHOUSE

5150 W. Copans Road

Margate, FL 33063

When can we come see you?

We are open from 9 to 5 Monday to Friday.

Saturday is by appointment only.

Sundays we are closed.

OR 24 hours a day and 365 days a year right here online at Discount Store Returns.com

Why are your prices better than everyone else?

It is really simple; we are focused on what our customers need. We don’t try and sell everything. We sell what we sell and we do it better than anyone else. We run our business very efficiently and do everything we can to keep costs to a minimum.

When I order merchandise and I don’t live close to you, how do I get my merchandise here to my state?

We offer shipping to you at our discounted cost, or you may use your own means.

What are the shipping costs?

It varies because it comes on a truck so depending on gas, trucking routes, distance to you from our warehouse. Currently we are shipping from Oregon, Washington, California, Nevada, Texas, New York, Connecticut, Illinois, Michigan, Missouri, Arkansas, North Carolina, South Carolina, and Georgia. So, shipping will depend on what you are interested in and your zip code.

How do you accept payment?

We accept cash, cashier’s check, money orders or bank wire transfers. With regards to wire transfers, the buyer should call us before and after they have transferred the funds. It takes from 45 minutes to 12 hours for us to receive wires. Once our bank confirms the transaction, the shipment is ready for pickup. If everything goes right, we try to have it all taken care and on the road within 24 hours. For more info go to our Payment Policy Here.

How long does it take from the time a truck hits the road until I get my truckload?

Shipping time depends on FOB location to your location. In most cases it takes 5 business days. It could be as high as 12 business days if your area is in a small city and has a long point to point distance. What ever the case may be, the trucking company will call you before delivery. You will also have a tracking number as soon as the trucking is paid for. For more info go to our Shipping Policy here.

Do I pay you for trucking or do I pay your trucking company?

It does not matter. However it is quicker if you pay us at time of wire transfer. Or, we can have it sent collect so you pay the shipping company when it arrives. Some customers like this as it gives them time to make more money before the load arrives. If a load is to be sent collect, our shippers need to register you with them. You will need to fill out a credit form. This however, could delay the load departing for a day or two. You can also pay the trucking the same day you send a wire to us. Trucking is offered as a courtesy to our customers. We offer it at at our discounted cost. For more info go to our Shipping Policy here.

Are there any other extra costs besides shipping?

   NO!! We don’t play games and there are no hidden fees or surprise costs. Our prices are given in writing before a purchase. Obviously we don’t control shipping costs. That is the only variable in a transaction.

***If you are buying by the pallet as opposed to a truckload, there could be a slight increase, or decrease, depending on the class and weight of the item. Again this is a shipping cost that would be discussed at time of purchase.***

The only other costs would be the unloading of the truck when it arrives at your location. You should have your guys ready to unload when the truck gets there. The trucking companies have to keep to a schedule and will charge you extra if you take too long to unload. Also the driver will not help you unload the truck unless that service is paid for in advance.

Remember to plan for this so be sure you have the right equipment to unload the truck, i.e. fork lift, pallet jack, and loading dock or my favorite hire a professional unloading company.

Are there any limits on the size of order?

Nope you can order as little or as much as you want, but remember these are closeouts, overstocks, customer returns, and salvage merchandise. It is not an unlimited supply. HOWEVER, on some loads, we can offer 6 month contracts so that the buyer can have a steady supply.

Do we have any contracts to sign?

Yes and No. If a buyer is purchasing Department Store goods with us, they must read and sign a paper that they would agree to, for instance, remove the Department Store tags before resale, and the like. As far as our company goes, no, you can buy a load from us once or as many times as you like. We do not make much off of one truckload. Our money is made from repeat customers coming back and buying often. We offer high quality loads at the right price so that our customers can make money, like our service, and keep coming back.

It seems that some of the Department Store Loads are “Blind”or “Unmanifested”?

This is true, some of them are not inventoried, nor do they have a manifest. The reason, it cost money for the companies to inventory massive amounts Liquidations, Overstocks & Customer Returns, Closeouts, Store Returns, and Salvage lots.

Can I visit you and inspect the load if I want to before purchase?

In most cases, yes, if the merchandise is in one of our warehouses. Some Department Stores do not like tourists for security and time-consuming purposes.

How do you handle Exporting Items?

We offer the arrangement of shipping services. We do not charge for this service. We dont make any extra money of the servces.

DISCOUNT STORE RETURNS, Inc. can handle your Local, National and Exporting shipments to all major ports in the world. We have strong representation throughout the world and can handle all your containers in a quick and efficient manner. We handle everything including: Freight Forwarding, Customs Clearance, Ocean Freight, Door-To-Door Service, Door-To-Port Service and more, all focusing on maximizing your opportunities and minimizing you hassle.

How do I get on your weekly mailing list?

   Our weekly mailing list is a free service. It is however confidential and can only be used for the person that it is sent to. To get on the mailing list, CLICK HERE.